FAQ

When do you despatch?
We despatch orders on a daily basis.
This is a UK website, where do orders ship from?
UK orders of Duck & Whale magazine ship from a local warehouse fulfilment centre in England’s Royal Berkshire.
How long do International orders take to arrive?
International orders can take up to 3 to 6 weeks to arrive, we appreciate you patience.
Can I buy the back issues from the UK website?
Not individually, we do offer a back issue pack delivered to UK/ROW customers, shipped from Australia.
What can I do if my magazine arrives damaged?
It is our aim to have your Duck & Whale magazine arrive in perfect condition, please supply us an image of the damaged magazine and we will supply a replacement copy.
How do I get more help?
Please fill in the contact form and we will get back to you.